Refund Policy

Try before you buy

Every account can try one car free: its two photos on a showroom background, one commercial with a CarMagics watermark, and a window sticker with QR code. That way you can see the quality on your own vehicle before paying.

Packages

A single car ($10) is a one-time payment; cars you buy this way stay in your account and never expire. The Dealer Package is a monthly subscription ($100 a month) with 12 cars every month; unused cars do not carry over to the next month. You can cancel anytime from Billing on your account; the plan stays active until the end of the month you paid for, and we do not charge you again. Once a car is unlocked, its videos and photo enhancements are reserved for that car.

Failed videos and technical problems

• Videos that fail never count against your allowance, so you can simply try again.
• A video that completes uses that car's allowance: a paid car includes 1 commercial and 1 salesperson walkaround; the free car includes 1 watermarked commercial.
• If a completed result has a clear technical defect (for example a corrupted file, the wrong vehicle, or a visibly distorted vehicle), contact us within 14 days and we will redo it at no charge.
• Prefer a different scene for a finished paid commercial? A new commercial is an optional $5 re-take, and you confirm the scene before paying.
• Upgrading your free car: unlock it with a package and your free commercial is delivered again without the watermark and with your branding. No new commercial is made; the car also gets a salesperson walkaround.

Questions about a charge

Email [email protected] from the email address on your account with the purchase date and your question. We reply within 2 business days.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve issues faster, and disputed purchases may be suspended while the dispute is open.

Changes

We may update this policy; the version in effect on your purchase date applies to that purchase. Questions: [email protected].